tag:blogger.com,1999:blog-2872918251244874644.post3041340776042503612..comments2024-03-28T03:40:29.423-04:00Comments on Passage des Perles: Stunned by sensational serviceDuchessehttp://www.blogger.com/profile/09986153653120526776noreply@blogger.comBlogger18125tag:blogger.com,1999:blog-2872918251244874644.post-21301990958826704592010-04-29T13:42:54.661-04:002010-04-29T13:42:54.661-04:00Heartwarming that your and her humanity touched th...Heartwarming that your and her humanity touched theirs. I love places that give that type of service- they are also reappearing here since our economy fell off the edge.tippchichttps://www.blogger.com/profile/13145488015849042381noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-13230482422347602722010-04-29T11:11:45.027-04:002010-04-29T11:11:45.027-04:00Aunt Snow: Francoise managed one of Montreal's...Aunt Snow: Francoise managed one of Montreal's most popular pubs for decades, she's a blast.<br /><br />Belle: Great point, we will spend and go back if the service is exceptional. The young crowd will follow the latest store to open.Duchessehttps://www.blogger.com/profile/09986153653120526776noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-17465700073345050172010-04-29T10:01:08.201-04:002010-04-29T10:01:08.201-04:00I wondering if this is a trend too. I took my dau...I wondering if this is a trend too. I took my daughter to the Westside Pavillion mall last weekend for some shopping and was stunned by the excellent service. Ironically, the only store that didn't offer above average service was Nordstroms which is known for its customer service. <br />I can't imagine in today's economy that any retail mall store would offer less than impeccable service to any women of a certain age...because those are the clients who can write the check...not the 15 year old girls.Belle de Villehttps://www.blogger.com/profile/14045827018848979761noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-25937009762505724622010-04-29T06:53:36.838-04:002010-04-29T06:53:36.838-04:00What a lovely shopping experience for the both of ...What a lovely shopping experience for the both of you!Imogen Lamport, AICI CIPhttps://www.blogger.com/profile/16796095692232856223noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-49092364596218328222010-04-29T01:00:22.062-04:002010-04-29T01:00:22.062-04:00What a fun story. I love Francoise, though I'v...What a fun story. I love Francoise, though I've never met her! She really seems to know how to make the best of all situations.<br /><br />I bet it was rewarding to the salespeople, too.Glennishttps://www.blogger.com/profile/03681336164718681936noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-80293481553470873222010-04-28T16:07:17.877-04:002010-04-28T16:07:17.877-04:00I've also had a good shopping experience at th...I've also had a good shopping experience at the Eaton Centre's Laura. When I moved from freelance to fulltime, I had to get a whole new work wardrobe and I got it all at Laura - and also on a sale day. The lovely polite saleswoman (she was quite a bit older than my 44-at-the-time years) let me stay in the changeroom while she brought me item after item. Not pushy, but super-helpful.Weird in edgewisehttps://www.blogger.com/profile/16314111344887318425noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-25151665255892565842010-04-28T15:21:04.613-04:002010-04-28T15:21:04.613-04:00lagatta: I live downtown and loathe driving on exp...lagatta: I live downtown and loathe driving on expressways, so she wants a mall, Eaton Centre is it.<br /><br />Was in an enjoyable Italian restaurant in Buffalo a few weeks ago, served by a very professional waiter... who had applied to McGill's PhD program in neuroscience. He was headed to Mtl the next day, fingers crossed.Duchessehttps://www.blogger.com/profile/09986153653120526776noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-64457530153085892762010-04-28T13:30:23.084-04:002010-04-28T13:30:23.084-04:00frugal will also be pleased that Laura has very go...frugal will also be pleased that Laura has very good outlet shops. There is one in Montréal so there is surely one in Toronto. While much of their clothing isn't my style, they do have some good basic items in decent-quality fabric, in regular, petite and plus sizes. (Don't know about talls). <br /><br />Duchesse, I'm pleased you beat me to "Madame". Pas Mlle. <br /><br />Diverchic, changing planes in London with time to kill, I popped into the British Museum shop. I think almost all the staff were young people of "colour", whether South Asian, British West Indies or other origins, and as you can imagine every single one was at university or a young graduate looking for a "real" job. <br /><br />Indeed, Eaton Centre always seems to be blaring rock music and geared to that clientèle, but I guess Françoise had her heart set on downtown, and not a mall farther out such as Yorkdale.lagatta à montréalhttp://www.lemab.canoreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-23239982345690558492010-04-28T12:36:05.865-04:002010-04-28T12:36:05.865-04:00metscan: I had the benefit of not being with a rel...metscan: I had the benefit of not being with a relative, which adds a certain dimension :)<br /><br />Splurgie: That would be Madame. See diverchic's comment, apparently store is known for it.<br /><br />Pseu: Then I hope it sticks when the economy picks up. Here it is certainly the exception despite sluggish sales.<br /><br />materfamilias: Who knows, and they might have friends who are. I am fond of both mother and daughter.<br /><br />diverchic: I don;t know the backgrounds of the women who served us but they were, I am guessing, newcomers, and very professional.<br /><br />hostess: Elders can bring out the best in some service people. Then I go to a fashionable restaurant/lounge and am called "dear" by the greeter, and about go wild. Maybe I need another 20+ years to get the respect?Duchessehttps://www.blogger.com/profile/09986153653120526776noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-30368742438849805742010-04-28T12:26:35.719-04:002010-04-28T12:26:35.719-04:00She sounds very engaging and sweet! My own mother ...She sounds very engaging and sweet! My own mother gets service like this too...I often wonder if it is out of respect to the over 80 fashionable women that they are? Maybe the clerks are reminded of their own family matriarchs? Whatever the reason I am pleased for you.<br />You've done your good deed for the day.hostess of the humble bungalowhttps://www.blogger.com/profile/06453827257671312902noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-47348764897351433812010-04-28T11:33:29.882-04:002010-04-28T11:33:29.882-04:00I often shop at Laura - they have a decent Petite ...I often shop at Laura - they have a decent Petite selection. As you discovered, they have lower-end and some good mid-price items (Louben) also. The service is always good there. My approach to shopping is to go in, find a salesperson with similar colouring to mine and ask her/him to stay with me and help me. That's if they don't offer to do it already, as most of the Laura people do. Usually they are thrilled to have a "project" to work on.<br />Laura hires a lot of new immigrants with brains and style: I have been served there by veterinarians, bankers and medical professionals from other countries who hadn't found work in their fields here.<br />I'm glad you had such great fun!diverchichttps://www.blogger.com/profile/07753507927794435960noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-91960638991512378862010-04-28T10:44:40.563-04:002010-04-28T10:44:40.563-04:00I'm very chatty, so salespeople always remembe...I'm very chatty, so salespeople always remember me. However, I try to keep silent because mostly I'm just looking...So, I'd be happy to come shopping with you (since I do like to browse) and bring you the good service.Frugal Scholarhttps://www.blogger.com/profile/12696815672500452503noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-23280182725483323752010-04-28T09:48:06.914-04:002010-04-28T09:48:06.914-04:00you're pre-paying the mortgage on that spot in...you're pre-paying the mortgage on that spot in heaven! I wonder if any of my daughters will be that patient 25 or so years from now . . .materfamiliashttps://www.blogger.com/profile/16062766947897513369noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-52495911261732574952010-04-28T09:13:37.483-04:002010-04-28T09:13:37.483-04:00Let's hope it's a trend:).Let's hope it's a trend:).LPChttps://www.blogger.com/profile/18209861350905135093noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-58395433275886251912010-04-28T09:12:41.060-04:002010-04-28T09:12:41.060-04:00Well, I'm happy that worked out well!
I'v...Well, I'm happy that worked out well!<br /><br />I've noticed an uptick in customer service here lately, even in the Banana Republic type stores, but especially in department stores. I think the recession has made retailers re-prioritize this once-vanishing element.Susan Bhttps://www.blogger.com/profile/16005855250089328310noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-13478711048344077692010-04-28T08:13:43.384-04:002010-04-28T08:13:43.384-04:00Miss Francoise sounds like a delight herself. Grea...Miss Francoise sounds like a delight herself. Great customer service will keep that store in business for a long time.Sevenbeadshttps://www.blogger.com/profile/17408190872701308055noreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-38040527289751415012010-04-28T07:41:00.840-04:002010-04-28T07:41:00.840-04:00Sounds like a really good shopping experience!Sounds like a really good shopping experience!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2872918251244874644.post-64559681793266871902010-04-28T07:36:52.016-04:002010-04-28T07:36:52.016-04:00Your story somehow reminded me of a time, when I w...Your story somehow reminded me of a time, when I went to the best department store over here with my MIL. She too is very talkative and always wants to be the centerpiece wherever she goes. So, we too got special service in this store. I have come to the conclusion, that while a high age can be an asset here, you get just as little or just as much you ask for. You have to be active yourself and demand the service you are paying for. Btw., it was fun reading your well written post!mettehttps://www.blogger.com/profile/13732534795009852825noreply@blogger.com